Shipping Policy

Shipping & Processing

We aim to ship all orders within 24–48 hours, excluding weekends and holidays. During high-volume periods (such as promotions and holiday seasons), processing may take an additional 24–48 hours.

While we make every effort to process orders promptly, occasional delays may occur due to inventory discrepancies or quality checks. In such cases, our team will reach out if your order is impacted.

Additional factors that may cause delays include severe weather, billing or address verification issues, and security checks required by your bank or credit card provider.

We are continually working to improve our processing and shipping times to provide the best possible experience.

Estimated Delivery Times

• Continental U.S.: up to 7 business days
• Alaska & Hawaii: up to 4 weeks

USA

Free shipping on orders above $200.

For orders under $200, shipping will be calculated during checkout.

Shipping Fees: Please note that shipping fees are non-refundable.

Order Processing Time: Allow up to 2–3 business days for your order to be processed before it ships.

Express Shipping: 2nd Day Express refers to transit time only and does not include processing time.

Undelivered Orders

If your order is marked as “delivered” but cannot be located, please contact Customer Service within 7 business days of the delivery date. 

Before reaching out, we recommend the following:

1. Wait 3 business days, as carriers may mark packages as delivered before they arrive.

2. Check with neighbors, building staff, or your local post office.

We may require additional information to proceed with a claim or investigation with the carrier or insurance provider. If delivery is verified, we are unable to provide a replacement or refund. Orders confirmed lost or undelivered are eligible for replacement only. If your order is reshipped, it must be sent to the same address and the replacement is considered final sale.

If you pre-sign for a signature required package, please note that you waive your right to a replacement or refund if the package is lost or does not arrive.

We reserve the right to deny reshipments or credits based on our review.

*We do not recommend shipping high value orders to locations where the customer is not personally available to sign, including freight forwarders, hotels, or leasing office mailrooms. Any shipment sent to one of these addresses is at the customer’s risk. If the carrier marks the order as delivered, it will not qualify for a replacement or refund. Any concerns about missing items should be taken up with the staff at the delivery location. 

ORDER CANCELLATIONS & ADDRESS ACCURACY

Orders may be canceled within 30 minutes of placement or until they have been fulfilled, whichever comes first. This option is available on the Thank You page and Order Status page. If you no longer see the cancellation option, your order has already been processed and cannot be canceled.

Orders cannot be edited after placement. We are unable to update addresses or make any changes once an order has been placed.

Orders begin processing shortly after they are submitted, and our system does not pause fulfillment while requests are reviewed.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed or shipped, we are unable to change the shipping address or reroute the package. We recommend contacting the carrier directly, as they may be able to assist with rerouting or marking the package as “Return to Sender,” though this is not guaranteed.

If an order is shipped to an incorrect address, a reshipment can only be arranged once the package is returned to us by the carrier.

Damaged Items

All damage claims are subject to verification. We require clear, unedited documentation (photos and video) and the item must be retained for potential return and inspection. If sufficient documentation cannot be provided or the item is discarded, we are unable to offer a replacement or refund.