Refund Policy

We have a 14-day return policy, which means you have 14 days from the fulfillment date to request a return.

All returns are subject to inspection. Please note that the item must be in unused, and sell-able condition and all parts of the product and its packaging, caps, brand boxes, pamphlets, etc, must be returned in order for a refund to be issued.

To start a return

Please click on this link: https://goutal-paris-us.loopreturns.com/#/

*Please include AG before your order number (e.g., AG1234) when entering it.

*All customers are responsible for a fixed $15 fee for all returns 

You can always contact us for any return questions at uscustomerservice@goutalparis.com.

Damages and issues
All damage claims are subject to verification. We require clear, unedited documentation (photos and video) and the item must be retained for potential return and inspection. If sufficient documentation cannot be provided or the item is discarded, we are unable to offer a replacement or refund.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. All samples, discovery sets and final sale items and non-returnable and non-refundable. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that all items requested for re-order are waived the entire amount of refund of the product requested for shipment. All items are subject to review through the appropriate allocated customer care team to initiate store credit on a case-to-case basis.

Goutal Paris US reserves the right to deny any and all requests made for refund and resubmitted orders for shipment or returned products.